19714 Saums Rd, Houston, TX 77084

Frequently Asked Questions

How Do I Start Service?

Just click here to get started!

How will I be billed?
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
Which credit cards do you accept?
We accept MasterCard, Visa, and Discover cards.
Is there a delivery charge?
There are no pickup or delivery fees.
Is there a minimum charge?
There is a minimum charge of $25.00 per pickup.
I missed my pick up day. Is there a missed pickup fee?

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

Is there any contract or long-term commitment?

None whatsoever. You can cancel or suspend your account at any time.

How often can I change or update my laundry profile?
As often as you like. Some of our customers tweak their profiles prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their accounts and then rarely change them.
Could you pick up and deliver to my place of work?
Absolutely. Many of our customers have Wash Fairies pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
What is the turnaround-time?
You can expect your laundry to be returned less than 24 hours after we pick it up.
Where is laundry left for pickup/drop-off?
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.
Will my clothes be washed or dried with other customer's clothes?

No. We wash and dry our customers’ laundry individually in separate machines.

Can I direct how I want my laundry to be done? Such as detergent?

Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.

Do you wash, dry, and fold bedding?
Yes, we do!
I'm really particular about how I like my laundry done. Can I make special requests?

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Do you treat stains?
Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.